About this policy
We may amend or update this policy from time to time. If this happens, we will keep you posted via our website. If you do not agree with the changes, you must cease accessing the website. If you continue to access or use the website after the changes come into effect, we will assume that you have agreed to them.
What we do
Future Super is a retail super fund that exposes the potential for people to take climate action with their super. We exclude fossil fuel investments and finance clean energy to deliver competitive returns and a sustainable future with the power of your money.
References in this policy to ‘we’, ‘our’ or ‘us’ means Future Super Pty Ltd ACN 619 076 023
How we collect your data
The main way we collect personal information about you is when you provide it to us. For example, when you use our website and share personal information with us via the website, communicate with us, participate in one of our surveys or interact with our website and advertising materials.
The Future Super website collects data in order to provide services to you. This includes:
(b) Identity data – the website collects personal data when you submit a contact form. This data includes information about your identity such as full name and email address, details of products or services which we have provided to you or about which you have enquired and information contained in any communications between you and us; and
(c) Behavioural data – the website automatically collects behavioural data, including but not limited to data on location, device (phone, tablet or computer) and usage.
How we use your data
We collect and use your personal information, lawfully and fairly, so we can perform our business activities and provide you with the platform services.
We use personal information for several other related purposes, including:
(a) to provide you with our products and services;
(b) to give you information about our products and services;
(c) to interact with you;
(d) to run surveys;
(e) to conduct product and market research;
(f) to develop consumer insights so we can better understand your preferences and interests, personalise your experience and enhance the products and services you receive;
(g) to perform administrative and operational functions;
(h) to comply with any legal requirements;
(i) for any related purpose for which we are entitled to use your personal information; and
(j) for any other purpose for which you give your consent.
Who gets your personal information?
We may disclose your personal information for purposes permitted by the law. These include disclosure to the following third parties for the purposes described in this policy:
(a) our employees, related entities and employees of those entities;
(b) our business partners;
(c) our professional advisors, dealers and agents;
(d) third parties and contractors who provide services to us, including customer enquiries and support services, debt-recovery functions, technology service providers, marketing, and advertising;
(e) any third parties authorised by you to receive information held by us; and
(f) government, regulatory and law enforcement agencies as required, authorised or permitted by law.
Protecting your privacy
We take all reasonable steps to protect your personal information from misuse, interference and loss as well as from unauthorised access, modification and disclosure. We:
- only store your personal information on computer systems located in Australia;
- ensure that access to these systems is highly restricted and controlled;
- implement organisational, physical and logical security measures;
- use strong encryption to protect data communications between the platform services;
- encrypt data traffic via the Internet between the website and the systems; and
- limit access to your data so that only staff who require your information to perform a specific task or function are able to access your personal information.
Although we take appropriate measures to keep your data secure, it is your responsibility to assist in preventing unauthorised use or disclosure of your personal information. This may include security on your personal devices to restrict unauthorised access to your personal information. For this reason we cannot guarantee the security of your personal information.
In the event of any data breach, we will follow the specific requirements of the Privacy Act 1988 and the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) and notify you and other affected individuals as appropriate.
Links to third party websites
Our website may contain links to other websites, apps and platforms operated by third parties.
Those links are provided for convenience and may not remain current or be maintained. Unless stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites.
The privacy policies that apply to third parties’ websites may differ substantially from this policy, so we encourage you to read those privacy policies before using those websites.
Taking control of your information
If you think that your personal information provided to us via the website is inaccurate, please get in touch by emailing email@example.com and we will do our best to get it right.
There may be certain times where we are unable to give you access to your personal information. If this happens, we will explain why in writing.
Deleting your data
Future Super will only keep your personal information about you for as long as is necessary for the purposes of the website, or as required by law. When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it.
We are required by the Privacy Act 1988 to notify you and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach. For example, if a database containing your personal information is hacked or your personal information is mistakenly provided to the wrong person, and we have not been able to prevent the likelihood of serious harm to you because of the breach.
Our notification to you will be sent as soon as practicable and will contain:
- a description of the data breach;
- the kinds of information concerned; and
- the steps we have or will take to rectify the data breach; and
- recommendations about the steps you should take in response to the data breach.
Making contact or complaints
Future Super Privacy Officer
Call: 1300 658 422
Mail: Level 3, 31 Alfred Street, Sydney NSW 2000. Please ensure mail is addressed c/o Future Super.
We take access and correction requests, queries and complaints seriously and will respond promptly, in a confidential manner and in accordance with our Complaints Handling Policy.
If you would like more information about your privacy rights, you can contact the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Call: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001, Australia
Last updated: September 2021